711bey FAQ

To complete KYC (Know Your Customer) verification at 711bey, you will need to submit one of the following valid Philippine government-issued IDs:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Voter's ID
• Philippine National ID (PhilSys)

You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification is required before your first withdrawal and is a regulatory requirement under PAGCOR guidelines.

Go to the 711bey Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our 24/7 live chat support team and they will verify your identity and assist you with account recovery.

No. Each player is permitted to hold only one active 711bey account. Creating multiple accounts (also known as multi-accounting) is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account has been created in your name without your knowledge, contact our support team immediately.

You can update most account details — including your email address, mobile number, and contact preferences — through your 711bey Account Settings page. Changes to your registered name or date of birth require identity verification and must be requested through our live chat support team. Please note that your name must match your government-issued ID at all times, as this is required for KYC compliance and withdrawal processing.

Most deposits at 711bey are processed instantly. GCash, PayMaya, and card deposits typically reflect in your 711bey balance within seconds. Bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours. CliQQ over-the-counter payments are processed within 1 hour of payment confirmation. USDT deposits are processed after the required number of blockchain confirmations, which typically takes 10–30 minutes. If your deposit has not appeared after the expected timeframe, contact our live chat support with your transaction reference number.

To withdraw from 711bey, go to your account dashboard and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Withdrawals are processed within 2–5 business hours for e-wallets and within 1–3 business days for bank transfers. Your KYC verification must be complete before your first withdrawal can be processed. The minimum withdrawal amount is ₱200. There are no withdrawal fees charged by 711bey, though your payment provider may apply their own charges.

The minimum deposit at 711bey is ₱100 for most payment methods, making it accessible for players across all budget levels. The minimum deposit for USDT is the equivalent of ₱500 at the prevailing exchange rate. There is no maximum deposit limit for standard accounts, though high-value deposits may be subject to additional verification as part of our AML compliance procedures.

Yes. All 711bey casino games use certified Random Number Generators (RNGs) that are independently tested and audited to ensure fair and unpredictable outcomes. Our live casino games are streamed from professional studios with real dealers and physical equipment, providing full transparency. Sports betting odds are set by our in-house trading team using real-time market data. 711bey does not manipulate game outcomes — every result is determined by chance, just as it should be.

Many of 711bey's slot titles and table games offer a demo or free-play mode that lets you explore the game mechanics, paytables, and bonus features without risking real money. Simply select the demo option on the game tile. Note that free-play mode is not available for live casino games, sports betting, or bingo, as these require real-time participation. Demo play is a great way to get comfortable with a new game before committing your PHP balance.

Navigate to the Sports Betting section of 711bey and select Basketball, then choose PBA from the league list. You will see all upcoming PBA games with available markets — including match winner, point spread, total points (over/under), and in-play live betting during the game. Select your market, enter your stake in PHP, review your bet slip, and confirm. Winnings are credited to your 711bey balance immediately after the game result is confirmed. 711bey covers all PBA conferences including the Philippine Cup, Commissioner's Cup, and Governors' Cup.

A wagering requirement (also called a playthrough requirement) means you need to wager your bonus amount a certain number of times before the bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before you can withdraw the bonus winnings. Different games contribute differently to wagering requirements — slots typically contribute 100%, while table games like European Blackjack may contribute less. Always check the specific terms of each bonus offer.

There are a few common reasons a bonus may not appear in your account:

• You did not enter the required promo code at the time of deposit.
• Your deposit did not meet the minimum amount required to trigger the bonus.
• The bonus offer had already expired at the time of your deposit.
• Your account has not yet completed KYC verification.
• You already claimed the same bonus previously (most bonuses are one-time offers).

If none of the above apply and you believe your bonus was not credited in error, contact our live chat support team with your deposit reference number and the name of the promotion.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the bonus. Once the wagering requirement is fulfilled, the resulting balance becomes real money and is fully withdrawable. Your real money balance and bonus balance are tracked separately in your 711bey account dashboard, so you can always see exactly where you stand. Real money is always wagered before bonus funds.

To self-exclude, log in to your 711bey account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion," select your preferred exclusion period (6 months, 1 year, 2 years, 3 years, or 5 years), and confirm. Your account will be suspended immediately, all marketing communications will stop, and your available balance will be returned to your registered payment method within 5 business days. You can also request self-exclusion instantly through our 24/7 live chat support team. 711bey also participates in the PAGCOR national self-exclusion registry.

Recognising that gambling may be affecting your life is an important and courageous step. 711bey encourages you to reach out for support immediately. You can contact our 24/7 live chat support team to activate a self-exclusion or cooling-off period right away. For professional, confidential support, PAGCOR operates responsible gaming resources for Filipino players. You can also speak to a trusted family member or friend. Remember — 711bey will never pressure you to keep playing, and our support team is trained to help you access the right tools without judgment.

711bey enforces a strict 21+ age policy in line with PAGCOR regulations. Every new account requires date-of-birth confirmation during registration, and full KYC verification with a government-issued ID is required before any real-money play or withdrawals are permitted. Our systems flag accounts where the declared age cannot be verified, and those accounts are suspended pending review. If you are a parent or guardian and are concerned about a minor accessing gambling sites, we recommend using parental control software to restrict access to online gambling platforms.